Rental terms
These are the terms for renting from Lucy’s Dress Hire on this site. They set out how booking, payment, cancellations, returns and claims work. Lucy’s Dress Hire sets these terms and is responsible for them.
Who you are renting from
You rent each piece from Lucy’s Dress Hire. Lucy’s Dress Hire supplies the pieces on this site, sets their prices and fulfils your booking.
Bookings on this site are processed by Ourfit Technologies Pty Ltd. See Accounts and payments by Ourfit below.
Rental periods
Rentals run for 4 or 8 days. The periods available for a piece are shown on its page.
Your rental period is the days you have the piece.
You need to be 18 or over to rent.
Booking and payment
To book, choose your dates and enter your card at checkout. The total is shown before you confirm.
When you send a booking request, a temporary hold for the total is placed on your card. This is a hold, not a charge.
Lucy’s Dress Hire has up to 2 days to accept your request, or until the end of the day your rental starts if that is sooner.
If Lucy’s Dress Hire accepts, your card is charged and your booking is confirmed. If Lucy’s Dress Hire declines or does not respond in time, the hold is released and you are not charged. It can take your bank several days to show a released hold.
If your bank asks you to confirm the payment when your booking is accepted, you have 1 day to complete it. If you do not, the booking is cancelled and the hold is released.
Your card details go to Ourfit's payment provider. Lucy’s Dress Hire does not see or store them.
Your card stays on file for the booking. After the rental is paid, a charge for damage, a late return or a piece that is not returned can only be made through a claim, as set out under Late returns and Damage below.
Cancelling a booking
You can cancel a request before it is accepted. The hold on your card is released.
Once your booking is confirmed, you can cancel it from your booking until Lucy’s Dress Hire posts your piece or hands it over.
If you cancel in that time, you are refunded in full.
After that the booking can no longer be cancelled. If something is wrong, raise it from your booking.
If Lucy’s Dress Hire cancels a confirmed booking, you are refunded in full.
Discounts and codes
A discount or code comes off the rental price, or off delivery or damage protection where it says so.
Lucy’s Dress Hire pays for it, unless the line on your receipt says Ourfit.
One discount applies to each booking, and it is the best one for you.
If a booking is cancelled, Lucy’s Dress Hire's own cancellation rules above decide whether the code you used is handed back.
Late returns
Please return your piece on time. A late return can mean the next customer's booking cannot go ahead.
If a piece comes back late, Lucy’s Dress Hire can raise a late return claim through Ourfit within 2 days of marking it as received. The claim states the amount Lucy’s Dress Hire is asking for and why.
Lucy’s Dress Hire's late fee is one day's rental for every day the piece is late. One day's rental is the rental price of your booking divided by the number of days in the rental. In total a late fee is never more than the piece's declared value, the limit shown to you at checkout, and late fees and damage charges together never pass that limit. A posted return counts from the day it was posted, not the day it arrives. The fee is never charged on its own: it is only ever asked for through a late return claim.
You have 5 days to respond. You can accept the claim, offer a different amount or contest it. A claim you contest is reviewed by Ourfit, which decides on the evidence from both sides.
Your card is only charged for a late return once you have accepted the claim or Ourfit has decided it.
The amount charged to your card through a claim can never be more than the limit shown to you at checkout.
If a piece is not returned at all, Lucy’s Dress Hire can raise a claim for it in the same way.
Damage
You do not pay a bond. Your card stays on file for the booking instead.
If a piece comes back damaged, Lucy’s Dress Hire can raise a damage claim through Ourfit within 2 days of marking it as received. A damage claim must include photos and a written reason.
The most that can be charged to your card through a claim is the limit shown to you at checkout, before you authorise your card. That limit is the piece's declared value or, for a piece without one, a limit worked out from its rental price.
You have 5 days to respond. You can accept the claim, offer a different amount or contest it. A claim you contest is reviewed by Ourfit, which decides on the evidence from both sides.
Your card is only charged for damage once you have accepted the claim or Ourfit has decided it.
If no claim is raised within those 2 days, the rental is complete.
Ourfit's renter terms describe what counts as damage and what counts as normal wear.
Try-ons
Lucy’s Dress Hire offers try-ons, and you can book a time on this site.
If a try-on has a fee, the amount is shown before you book and your card is charged when you book.
Cancel 1 day or more before your try-on and the fee is refunded in full. Cancel later than that and the fee is not refunded. If Lucy’s Dress Hire cancels, the fee is refunded in full.
If something goes wrong
If your piece does not arrive or is not as described, tell Lucy’s Dress Hire and raise it from your booking.
If you cannot resolve it together, Ourfit reviews it and decides on the evidence from both sides.
Accounts and payments by Ourfit
Bookings on this site are processed by Ourfit Technologies Pty Ltd (ABN 47 701 948 487), which trades as Ourfit. Ourfit provides the account, checkout and payment service that Lucy’s Dress Hire uses, and collects your payment on behalf of Lucy’s Dress Hire.
When you create an account or book on this site, you also agree to Ourfit's renter terms and privacy policy. They apply to every booking made here, and they cover your account, payments, claims, disputes and cancellations in full.
Nothing on this page limits your rights under the Australian Consumer Law.
Getting and returning your piece
Lucy’s Dress Hire sends pieces by tracked post. Postage time is not counted in your rental period.
You can also collect your piece in person. Choose pickup at checkout, and Lucy’s Dress Hire confirms the details with you in messages. When you choose pickup you also accept Ourfit's in-person pickup terms at checkout.
Your piece is due back on the last day of your rental. Mark it as sent back or returned in your booking.
Questions
For a question about a piece or your booking, message Lucy’s Dress Hire from this site or from your booking.
You can also email knjreeves@yahoo.com.au.
If anything above conflicts with Ourfit's terms, Ourfit's terms apply.